Please read the listing description before making a reservation.
**LOCATION**
- 4-minute walk to the Ashmont Red Line train station.
- 25?32 minutes by train from Ashmont Station to Harvard Square (Harvard University).
- 18?25 minutes by train from Ashmont Station to Kendall/MIT station (MIT).
- 15 minutes by train to Downtown Crossing.
- Easy, contactless check-in process for a smooth arrival.
**SPACE**
- Central heating.
- Window air conditioning units provided during spring and summer.
- Accommodations include two queen beds and one convertible sofa bed.
- Coin-operated washer and dryer available in the basement; a laundromat is a 5-minute walk away.
- This apartment is on the second floor (no elevator), and stairs are required.
- Early check-in and late checkout may be available for an additional fee.
**PARKING**
- Parking for one car in the driveway; please ensure you do not block other vehicles.
- Street parking is restricted to Boston residents only.
**PETS**
- Pets are not allowed at this property.
**IMPORTANT NOTES**
- A refundable security deposit of up to $350 may be required. By booking, you acknowledge and accept this policy.
- We need to hold a copy of your ID until checkout; it can be submitted through our portal.
- Quiet hours are from 10pm to 8am.
- We reserve the right to cancel your reservation if you have a violent criminal history.
- Noise sensors and exterior cameras are in place. Any attempt to host a party will result in immediate removal. Please respect our neighbors.
The expected check in was at 5pm. When we arrived at 8:10pm, we got into the building ok. But the door to the housing keypad said 'it is unlocked,' but wouldn't open the door. We tried about 25 times, and contacted the host. The host rather asked if we knew how to use the keypad. They took so long to contact whoever can come out to open the door. After 45mins of wait, they said someone will come out but not giving specific time frame. Then, they didn't answer the phone. After 10-15mins I called with a different phone and they answered. They said someone will be there in 45mins. It was already 9pm, and we had the hungry teenagers. They said we have to stay so we learn how to open the door. A maintenance person couldn't get the door open, took rubber edge out, hammered the lock down, and got us in. And then changed the whole keypad lock with another one, which took another 20mins. The hallway/stairway was narrow and hot. We could finally get in after 2hours of wait. Horrible.
Unfortunately, this was a deeply disappointing experience. The host provided an incorrect address, and I spent time searching for the wrong location. I had to call multiple times to get check-in instructions. Eventually, I was told the original unit was unavailable due to maintenance issues. It felt like I was being stalled while they scrambled for a backup. When I finally received the correct info, I pulled into the driveway and saw three rats on the porch steps and in the driveway. That, combined with the earlier issues, led me to leave without entering the property. I messaged with a rep who acknowledged my concerns but said they couldn't resolve anything. Over four days, I received no response from the management team. No accountability, urgency, or care. I understand this was a no-refund listing, but my concern isn't about a refund; it was the complete lack of response. I wouldn’t book again unless communication improves and the rodent issue is addressed.
Perfect location for what we needed. Very clean and spacious for family of four.