I gave it a 5 star rating because the location and customer service were top notch! Super close to the "T", great shopping and restaurants, and very walkable. Felt like a safe neighborhood. It was quiet at night. The windows face a brick wall, but we weren't in the apartment enough to care. Great TV. The check is is a little hinky. They say "self check in", which to me, means I go and enter a code and get in. I do it without other human intervention. But in reality, you have to walk a block down the street to a different building, pick up the key and then let yourself into the building with this key. From that point, it is self check in. The apartment itself needs alot of work. Because of so many deferred maintenance items, sometimes it was hard to tell if it was clean or not. The bed got a C+. Not comfy, but not horrible. The closets were jam packed with other items, that I couldn't use them for clothes.

Nice housing for 4 persons. Positive, negative and neutral comments as follows: 1. Bathroom was not cleaned properly (one used towel was on the floor). Luckily, the team immediately cleaned it for us after we notified them the issue. Very appreciate the quick response. 2. We ask for an additional key for the door at lobby, because we have four persons in a room, and none of us has same schedule. The team said they will ask the landlord if he/she agrees, and we haven't received the reply until the day I write this review (we stay for 9 days, we asked twice). A 'no' is totally fine for us, but a bit disappointed with no reply. 3. The light is too dim at the living room, reading is impossible. Overall, a very nice place to stay. Exactly located at downtown, near metro and all kinds of restaurant. Convenient and quite enough. Last but not least, I really appreciate the quick response from the team, although not every request was fulfilled, the attitude and service were satisfied enough.

It is nice for Chinese to live . China town is nearby.